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Thomas, Technical Manager Hello, I’m Clémence! Thomas! Welcome! Thanks, I’m here for my first day induction. Let’s start with a little tour of the village to check if any technical issues have arisen. Do you only check the communal parts or do you check everything? I check the communal parts, the restaurant and then I check the pool What do you usually look out for? Anything to do with electricity, any lights that might have fallen, burnt or just don’t work. Then the floors and carpets. I then check the theatre, I check the seats… When you talk about maintenance, does that include gutters and cladding? It does! We do the bulk of the work off season though, when the technical team is alone on site. Ok, so you work full time then? Yes, I’m here all year. We deal with the whole of the village maintenance, we repaint, I welcome our external contractors we hire for bigger jobs. I handle that side of things. So, you’re kind of a year-round Club Med guardian? They say I’m responsible for the patrimony”! ”! I also handle off season security. The hospitality department uses the same monitoring it’s instantaneous. Very well.
We normally have an hour to intervene. How many different trades do you have under your supervision at Club Med? 10 or 11 plus fire safety. I have two technicians here, one assistant and three drivers; plus six contractors. I do my own part of the admin. How long for everyday?
Four to five hours. Were you trained by Club Med or did you get your skillset beforehand? No. I’m originally trained as a refrigeration mechanic, I came to Club Med as a technician. I was trained by other Technical Service Manager. Ok, that means you can develop if you wish and have the skills? You have to put work into it! I started in Opio, around Nice. Every year, year and a half, I move sites. I have done Morocco twice, Guadeloupe, Portugal and Sénégal. I trust you’re bilingual then? English is definitely a plus, everyone in the world speaks English now. To be a technical supervisor you have to be organised, know the entire village, all the trades involved, and you need to like training staff. The good thing about working at Club Med is that you can take advantage of the scenery, isn’t it? Exactly! And I’ve worked in factories crammed between four walls! So I can appreciate what’s around me! That must be a nice change!
Every day I wake up I feel brilliant!