Hi, my name’s Isa.
I’m 26 years old and from Holland. I currently work on reception
and have been with Club Med for seven years. I spent my first season as a Front Desk Agent, then I was a Planning Manager or two years. In my opinion, it’s one of the most
important reception roles, as it involves allocating rooms to guests. We get a lot of questions and requests from our guests, so it’s very much a people-facing role. This is my first season as
an Assistant Reception Manager, and I’m working towards becoming
a Reception Manager. You can progress very quickly here, as long as you show that you have the drive to do so. The most important qualities
for being a Front Desk Agent are kindness, the ability to smile,
a sense of responsibility, responsiveness, and, of course, the ability to listen to guests and put yourself in their shoes. When the guests come to the reception to complain, you have to take their concerns seriously. You have to have a real desire to help them. You need to show empathy,
keep smiling and be patient. Patience is also a very important quality. You also need to be creative when answering guests’ questions. It’s also important to speak several languages. As a Club Med G.O working on reception, I’m more than just a Front Desk Agent. It’s not like working in a hotel. There are also plenty of opportunities to meet people outside of work,
whether it’s over dinner, or taking part in a show in the evenings. It’s good to spend time with your colleagues, and it makes a great impression on guests too! Working here has really broadened my horizons. I’ve met lots of new people
and learned a lot too. I know so many people now that, two years ago, I went on a road
trip around France to go and meet people I’ve got to know
during my time at Club Med. I’m now living the Club Med lifestyle I’d always dreamed of. I’m really happy doing what I’m doing,
my career is going places, and I’ve really developed as a person. I’m looking forward to learning
even more in the future. I can see myself staying with Club Med
for many years to come… I love it!